Information We Collect

1. Personal Information

• Name
• Email address
• Phone number
• Address
• Any additional information voluntarily provided by the user in the lead form

2. Non-Personal Information

• Browser information
• Device information
• IP address
• Cookies and usage data

Use of Collected Information

1. Personal Information

• We use personal information to contact individuals who have expressed interest in our HVAC services.
• Personal information may be used to provide quotes, schedule appointments, and answer inquiries related to our services.
• We may use personal information for marketing purposes, such as sending promotional offers or newsletters, but only with the user’s explicit consent.

2. Non-Personal Information

• Non-personal information is collected to improve our lead form, understand user preferences, and optimize our advertising campaigns.
• We may also use non-personal information for statistical analysis, research, or reporting purposes.

Data Storage and Security

1. Data Storage

• Personal and non-personal information collected through our lead form is securely stored on our servers or on third-party servers with appropriate safeguards in place.
• We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

2. Data Security

• We implement industry-standard security measures to protect personal information against unauthorized access, alteration, disclosure, and destruction.
• However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

Sharing of Information

• We do not sell, trade, or rent personal information to third parties without the client’s explicit consent.
• We may share personal information with trusted third-party service providers who assist us in operating our business, such as email service providers or customer relationship management (CRM) platforms. These third parties are obligated to maintain the confidentiality and security of personal information.
• We may disclose personal information if required by law or in response to valid legal requests, such as court orders or government regulations.

Your Rights

• You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
• You have the right to opt out of receiving marketing communications from us. You can unsubscribe from our promotional emails by following the instructions provided in the email or by contacting us directly.

SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods

You may opt in to receive SMS messages from 212 HVAC LLC in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form

6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at info@212hvac.com.

7. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at info@212hvac.com.

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy page.
Message frequency may vary depending on service.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
Any updates will be posted on our website, and the date of the latest revision will be indicated at the beginning of this Privacy Policy.